This is the agreement between your business and Veyyā. It covers business KYC, authorised signatory verification, employee responsibilities, and how your business scales services through the Veyyā Platform. Read it carefully - it binds your business and (where relevant) each of your employees who serves through the Platform.
On this page
- Parties and definitions
- Business KYC and onboarding
- Tax Compliance Data and Business KYC Requirements
- Authorised signatory verification
- Independent third-party service provider relationship
- Fees, payouts, and withholding tax
- Employees and sub-providers
- Labour Protection Act indemnity
- Service standards and Veyyā Academy
- Location data during active bookings
- Customer sensitive personal information
- Insurance and safety
- Non-circumvention
- PDPA compliance and retention
- Term and termination
- Dispute resolution
- General
1. Parties and definitions
This Business Service Provider Agreement ("Agreement") is between:
- Veyya Life (Thailand) Limited ("Company", "Veyyā"), Registration No. 0105569069061, Bangkok, Thailand; and
- The Business Service Provider ("Business", "you") - a company or business entity accepted onto the Veyyā Platform following business KYC and authorised signatory verification.
2. Business KYC and onboarding
Before your Business can deliver Services through the Platform, you must complete:
- Business KYC validation (BRN, Corporate Tax ID, VAT registration)
- Bank account verification
- Authorised signatory identity verification through AppMan Co., Ltd.
- Employee/sub-provider warranty signed by the authorised signatory
3. Tax Compliance Data and Business KYC Requirements
3.1 Tax Compliance Information
To comply with Revenue Code §50, §50 bis, and Por.4/2528, Veyya Life (Thailand) Limited is required by Thai law to collect and retain:
- Corporate Tax Identification Number (13 digits)
- Business Registration Number (BRN)
- Registered business address
- VAT registration number (if applicable)
- Bank account details for payouts
- Withholding Tax Certificate (Form 50 bis) issuance details
3.2 Authorised Signatory Verification
The Business shall provide:
- Full legal name of the authorised signatory who executes this Agreement
- Thai National Identification Number of the authorised signatory (the physical card is verified by AppMan and, following redaction of religion and blood type fields, the redacted copy is retained by Veyyā)
- Position/title of the authorised signatory
- Board resolution or power of attorney evidencing the signatory's authority to bind the Business
3.3 Retention
Information in 3.1 and 3.2 shall be retained by Veyyā for the duration of this Agreement plus 10 years from the date of the final transaction, in compliance with Revenue Code §87/3, Accounting Act B.E. 2543 §14, AML Act B.E. 2542, and Civil and Commercial Code §193/30.
3.4 Identity Verification Service Provider
The Business acknowledges that Veyyā engages AppMan Co., Ltd. to perform identity verification of the authorised signatory and each employee/sub-provider serving through the Platform. The verification process involves the signatory or employee submitting identity documents directly through AppMan's secure interface. AppMan redacts the religion and blood type fields on the Thai ID card image before sending the redacted image to Veyyā and deletes the raw unredacted image upon verification completion. Veyyā retains only the verification outcome, reference number, and the redacted ID image (10 years for tax records).
4. Authorised signatory verification
The authorised signatory of the Business shall personally sign the Sensitive Personal Data Consent Letter (COMP-017) under PDPA §26 for biometric verification and background screening. Withdrawing this consent triggers suspension of the Business account pending new signatory verification.
5. Independent third-party service provider relationship
The Business engages with Veyyā as an independent third-party service provider. Nothing in this Agreement creates an employment relationship between the Business or any of its employees and Veyyā.
This Agreement takes no position on the specific characterization under the Civil and Commercial Code of the substantive commercial relationship (whether under Agency §797, Brokerage §845, or otherwise); such characterization shall be determined by the substance of the arrangement and applicable Thai court interpretation. Section 587 (Hire of Work) is expressly not adopted as the characterizing framework.
6. Fees, payouts, and withholding tax
Commission split · Veyyā retains 30% of the service fee; the Business receives 70%.
Withholding tax · 3% is deducted from the Business's 70% and remitted to the Revenue Department.
Form 50 bis · Issued annually to the Business for tax filing purposes.
Payout schedule · Weekly to the Business bank account. Payout metadata retained 10 years.
7. Employees and sub-providers
By accepting this Agreement, the Business warrants that:
- All employees who will deliver Services through the Veyyā Platform have been informed of and have consented to the processing of their personal data as required for platform operation
- All employees are informed that customer notes may contain PDPA §26 sensitive data and are bound by confidentiality obligations no less protective than those in this Agreement
- All employees are informed of and comply with Thai labour law, including the Labour Protection Act B.E. 2541 §12, Anti-Money Laundering obligations, and Consumer Protection Act B.E. 2522
- The Business retains complete records of employee consents and makes them available to Veyyā on reasonable request within 5 business days
Each employee/sub-provider must complete identity verification through AppMan (biometric + background screening) and personally sign the Sensitive Personal Data Consent Letter under PDPA §26 before delivering Services on the Platform.
8. Labour Protection Act indemnity
The Business acknowledges that under Section 12 of the Labour Protection Act B.E. 2541 (1998), Veyyā could potentially be held jointly and severally liable as a "Principal Contractor" if the Business fails to pay wages, overtime, holiday pay, severance pay, or other statutory entitlements to its employees who deliver Services through the Veyyā Platform.
The Business therefore represents, warrants, and undertakes that:
- It shall comply at all times with all obligations under the Labour Protection Act B.E. 2541 (1998) and all applicable Thai labour laws with respect to its employees
- It shall pay all wages, statutory benefits, social security contributions, and other employment-related payments to its employees on time and in full
- It shall maintain valid employment contracts with all personnel delivering Services through the Veyyā Platform
- It shall provide Veyyā, upon reasonable request, with evidence of compliance with the above obligations, including payroll records, employment contracts (redacted as appropriate), and social security registration certificates
- It shall fully indemnify, defend, and hold harmless Veyyā from and against any and all claims, liabilities, damages, fines, penalties, legal fees, settlements, and costs arising out of or in connection with the Business's failure to comply with the Labour Protection Act or any other Thai labour law
This indemnity survives termination of this Agreement.
9. Service standards and Veyyā Academy
The Business agrees to:
- Ensure all employees deliver Services professionally and to Veyyā's stated service standards
- Complete Veyyā Academy training modules relevant to the Business's service categories
- Maintain an aggregate business rating (currently minimum 4.2) to remain active
- Ensure employees wear the Veyyā uniform where applicable
10. Location data during active bookings
During an active booking, real-time GPS location of the assigned employee is processed by Veyyā under Contractual Necessity (PDPA §24(3)) for matching, dispatch, in-service navigation, Customer-facing ETA display, safety monitoring, and dispute resolution. No PDPA consent is captured or required. The Business acknowledges this operational data flow as fundamental to platform participation.
Retention · Live during active booking; raw trace 30 days post-completion; aggregate/anonymized thereafter.
11. Customer sensitive personal information
In the course of providing Services, employees of the Business may receive from Customers information constituting Sensitive Personal Data under PDPA §26 ("Customer Sensitive Data"). This information is shared solely to enable safe and appropriate delivery of the specific Service booked.
The Business shall ensure each employee handling Customer Sensitive Data undertakes that:
- They shall use Customer Sensitive Data only for delivering the specific Service booked
- They shall not screenshot, photograph, copy, transcribe, export, or otherwise reproduce Customer Sensitive Data outside the Veyyā Platform
- They shall not share, disclose, sell, or transfer Customer Sensitive Data to any third party (including within the Business, beyond those directly involved in delivering the specific Service)
- They shall not retain Customer Sensitive Data after booking completion plus 7 days (access is automatically revoked)
- They shall ensure security measures consistent with PDPA §37(4) protect Customer Sensitive Data during the access period
- They shall report any actual or suspected unauthorized access, use, or disclosure to Veyyā within 24 hours of becoming aware
Violation shall constitute a material breach entitling Veyyā to immediate suspension, removal from the Platform, and recovery of any losses, damages, regulatory fines, or claims arising from the breach.
12. Insurance and safety
The Business is responsible for maintaining adequate business liability insurance covering employee activities on the Platform. The Business shall ensure all employees comply with safety and health regulations applicable to their service categories, including any professional certification or licensing requirements.
13. Non-circumvention
During the Business's engagement with Veyyā and for 12 months after termination, the Business (and its employees and sub-providers) agrees not to solicit or accept engagement from Veyyā Customers outside the Platform for the same or substantially similar services introduced through Veyyā.
Liquidated damages for breach: THB 50,000 or 10x the bypassed service fee, whichever is greater.
14. PDPA compliance and retention
Both parties comply with the Personal Data Protection Act B.E. 2562 (2019), including Sections 19, 22, 23, 24, 26, 28-29, 30, 32, 33, and 37(4). The Business acts as an independent Data Controller for Customer personal data received under this Agreement, bound by the Provider Data Processing Agreement (COMP-018).
Data retention is set out in Annex R (PDPA Retention Schedule v2.1). Key periods:
- Business KYC (BRN, Corporate Tax ID, VAT), Signatory identity, name, address, WHT records - engagement + 10 years
- Redacted Signatory ID card copy - engagement + 10 years (tax deduction evidence)
- Executed Agreement bundle - engagement + 10 years (Tier 2)
- Signatory verification outcome, background check outcome - engagement + 3 years residue
- Bank details raw - deleted 90 days after final settlement
- Employee consent records - retained by the Business for the duration of employment + statutory retention period
15. Term and termination
This Agreement commences on Business account activation and continues until terminated by either party.
Termination for convenience · Either party may terminate on 30 days' written notice.
Termination for cause · Immediate termination for material breach, safety incidents, fraudulent conduct, failure to comply with Labour Protection Act obligations, or falling below Veyyā's minimum service standards.
Effect of termination · Non-circumvention, confidentiality, Labour Protection Act indemnity, Customer Sensitive Data obligations, and statutory retention survive termination.
16. Dispute resolution
16.1 Internal escalation (first step)
Any dispute shall first be submitted to Veyyā's internal dispute resolution process by written complaint. Veyyā acknowledges within 3 business days and endeavours to resolve within 14 business days.
16.2 Mediation (second step)
If not resolved through internal escalation, either party may request non-binding mediation in Bangkok, Thailand. Costs shared equally. Parties participate in good faith for at least 30 days before pursuing further remedy.
16.3 Litigation (final step)
If mediation fails, parties submit to the exclusive jurisdiction of the courts of Thailand. Nothing prevents either party from seeking urgent injunctive relief.
17. General
Governing law · Laws of Thailand.
Assignment · The Business may not assign this Agreement without Veyyā's written consent.
Amendments · Material amendments require 30 days' written notice.
Entire agreement · This Agreement, together with the Provider DPA, Provider Privacy Notice, and Sensitive Personal Data Consent Letters (signed by the authorised signatory and each employee), forms the entire agreement between us.
Veyya Life (Thailand) Limited · Bangkok, Thailand
Version history
v3.0 (3 July 2026) - Labour Protection Act §12 joint liability indemnity added (5 sub-clauses). PDPA §37(4) reference added. Tax Compliance Data + Business KYC section added (10 years). Signatory verification with AppMan flow (redacted ID retained 10 years, raw not retained by anyone). Customer Sensitive Personal Information clause added. Independent third-party service provider terminology. §587 expressly not adopted. Cross-doc alignment with COMP-016, COMP-018, and Annex R v2.1.